Category Archives: Ticker Tape

eConsult – online consultations coming soon

We are excited to announce that we will soon be launching eConsult for our patients. The service will be available on the practice website and will allow patients to ask for advice about their health conditions, symptoms or request sick notes, GP letters and fit notes
online. eConsult is available around the clock, day or night, and on the weekend. You can go to our practice website, click on the ‘Contact our doctors online’ button and tell us what you want advice or help for. Then you fill out a quick online form and the practice will get back to you by the  with the next steps. This means you won’t need to come into the surgery unless you need a face to face appointment. You may receive a call, email or text from the surgery with next steps, or to let you know your prescription is ready to collect.

You can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more. If you already use System One online you can continue to use it but you will need to use the NHS App if you wish to use eConsult.

For more information go to


Prescribing of over the counter medicines is changing

Following national guidance from NHS England, your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns. Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community. The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it’s more serious, they’ll ensure you get the care you need. Please help the NHS to use resources sensibly.”

Ealing Law Centre clinics at Crown Street Surgery

Ealing Law Centre aims to provide free legal advice and access to justice for the people of Ealing and neighbouring boroughs. They are a registered charity run by volunteer Trustees and a member of the Law Centres Network. They do monthly clinics at Crown Street Surgery to help with housing issues – please speak to a receptionist to find out when their next clinic is and find out how to get an appointment.

“Mum and Baby” App free to download

Have you recently found out you are pregnant? Are you aware that women can self-refer for maternity care using the mum and baby app?

The app is free and easy to download from the App Store or Google Play. The self referral process may help shorten the waiting time for the first booking appointment

The following link will also be useful for antenatal information

Flu Vaccinations 2019/2020

We are planning to run flu clinics from 9th September 2019 (subject to the arrival of the vaccines).

The doctors are Crown Street strongly recommend vaccination if you are in an at risk group as detailed here:

There will be lots of appointments available for vaccination and if you are in the surgery for any other reason please ask at reception if you can have a walk-in vaccination.

Weekend Cover for Crown Street

Weekend cover for Crown Street is available at Florence Road Surgery. Please ask our reception team if you would like a weekend appointment or call 111 if you are calling on the weekend for an emergency appointment. The address of Florence Road Surgery is below;

Florence Road Surgery (Ealing & Acton)
26 Florence Road
W5 3TX

Parking Restriction: Zone A, Wheelchair Ramp, Lift Available
Buses: 112, 207, 427, 483, E11, N7, N83, N207
Train Station: Ealing Broadway Tube, 0.4 miles away

Extended Hours

Please note that we offer an extended hours service on Tuesdays and Thursdays (alternate weeks) whereby you can book in to see or speak to a number of our clinicians after 1830. Please ask our reception team for more details.