Practice Policies & Patient Information

Practice Policies & Patient Information

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.


The Crown Street Surgery building has been designed for disabled access. There is an access point at the reception desk and disabled toilets. We would ask that you let us know if you need help as your disability may not be a visible one. We would also welcome any suggestions you may have in making your visit to the surgery easier.

Our staff are committed to providing quality healthcare for the benefit of all of our patients. View our policies to see how this is achieved.

Receiving blood test results can sometimes be confusing, especially if you notice that a value is slightly out of the normal range. It’s important to understand that these normal ranges are set based on averages from a large group of healthy individuals. This means that small deviations from these ranges are not always indicative of a health problem.
Key Points to Remember:
1. Individual Variability: Everyone’s body is unique. Factors such as age, gender, diet, activity level, and even time of day can influence your test results. A slightly out-of-range result may simply reflect these natural variations.
2. Context Matters: Your GP will interpret your results within the context of your overall health, symptoms, and medical history. A single result slightly outside the normal range might not be significant, especially if other related results are normal.
3. Trends Over Time: Doctors often look at trends in your test results over time rather than focusing on a single measurement. Monitoring how your values change can provide a more accurate picture of your health.
4. Follow-Up Tests: If there is any concern, your GP may recommend repeating the test or conducting additional tests to gather more information.
In summary, a slightly out-of-range blood test result is often not a cause for alarm. It’s one piece of a larger puzzle that your healthcare provider will use to ensure you receive the best care.

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Friends & family test

If you want to become a member of the PPG – please let the practice manager of staff know; and we can include you in our next meeting!

We can include your views and opinions even if you cannot attend meetings in person – you can join via skype, telephone, online feedback forms & email. Please let us know if you wish to join and we will find a way to accommodate you

We value your input and experience.

Contact the patient group

There are currently no vacancies.