Dear all, we think there is a fault with our website when patients try to register with us online. Can patients wait until the end of this week to see whether their application form has come to us. Please call us end of this week if you have tried to register with us to confirm that we have your details with us. Thank you.
We have decided to change our Online Portal so that patients will be asked to register to use the NHS App. This was created by NHS digital to allow patients to book appointments, order prescriptions and access online consultations. You will need to register to use this but you won’t need to come to the practice. As part of the registration process you will need to take a photo of yourself with your ID to prove your identify.
Our old online portal can still be used if you wish – the portal is accessed using this link https://systmonline.tpp-uk.com/
Crown Street Surgery are helping support recruitment for the Principle study looking at potential treatments for COVID-19. Please read the leaflet below to find out more.
To help improve the way we look after our patients we will be using a new telephone provider. This will support us to better deal with emergencies and allow our staff to work from home more easily. Over the next few weeks and months you might notice slight changes when you ring us or if we call you. One of these changes is that we will be able to start recording phone calls. At first this would be select outbound calls from doctors but over time this would be every call to and from Crown Street Surgery. This is important for medico-legal purposes, help improve staff training and audits.
The Kids’ Cookery School (registered charity) is now closed due to the outbreak or Corona Virus.
But we would like to help the local community and as we have a fully functional teaching kitchen we can still cook, healthy fresh food from scratch to donate to the community, and would be delighted to do this !
So if you know of any children, families, older people and vulnerable groups that need our help please pass on our details and we will assist as best as possible.
You can find out how to contact us on their website: https://www.thekidscookeryschool.co.uk/
Flu Clinic 2020
Please read more about how we are managing our flu clinics this year here. We will aim to do most of our flu appointments at St Mary’s Church across the road from us/next to the Morrisons.
Need a prescription?
- Download the NHS App and you can request meds from there.
- Ask your pharmacist to request for you
- Email in to us (email@example.com) – it will be delayed if using this method.
- Put a script in the box outside the door
- Please nominate a pharmacy for us to send electronically
How to contact a GP?
If you have a cough or fever visit the NHS website
- Use e-consult from this website
- Call the surgery and we will endeavour to call you back as soon as possible or direct you appropriately
Crown Street Surgery will be having building works done between 20th of April and 25th of May (estimated completion date). These works are urgently needed so that we are better able to manage demand, and this will give us more internal capacity for consultations. We apologize for any inconvenience this will cause during this time.
We are excited to announce that we have launched eConsult for our patients. The service will be available on the practice website and will allow patients to ask for advice about their health conditions, symptoms or request sick notes, GP letters and fit notes
online. eConsult is available around the clock, day or night, and on the weekend. You can go to our practice website, click on the ‘Contact our doctors online’ button and tell us what you want advice or help for. Then you fill out a quick online form and the practice will get back to you by the with the next steps. This means you won’t need to come into the surgery unless you need a face to face appointment. You may receive a call, email or text from the surgery with next steps, or to let you know your prescription is ready to collect.
You can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more. If you already use System One online you can continue to use it but you will need to use the NHS App if you wish to use eConsult.
For more information go to www.nhs.uk/nhsapp‘
Following national guidance from NHS England, your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns. Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community. The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it’s more serious, they’ll ensure you get the care you need. Please help the NHS to use resources sensibly.”