Category Archives: Ticker Tape

System One online and NHS App

We have decided to change our Online Portal so that patients will be asked to register to use the NHS App. This was created by NHS digital to allow patients to book appointments, order prescriptions and access online consultations. You will need to register to use this but you won’t need to come to the practice. As part of the registration process you will need to take a photo of yourself with your ID to prove your identify.

Our old online portal can still be used if you wish – the portal is accessed using this link

New telephone provider

To help improve the way we look after our patients we will be using a new telephone provider. This will support us to better deal with emergencies and allow our staff to work from home more easily. Over the next few weeks and months you might notice slight changes when you ring us or if we call you. One of these changes is that we will be able to start recording phone calls. At first this would be select outbound calls from doctors but over time this would be every call to and from Crown Street Surgery. This is important for medico-legal purposes, help improve staff training and audits.

Kids’ Cookery School helping vulnerable groups during the covid outbreak

The Kids’ Cookery School (registered charity) is now closed due to the outbreak or Corona Virus.

But we would like to help the local community and as we have a fully functional teaching kitchen we can still cook, healthy fresh food from scratch to donate to the community, and would be delighted to do this !

So if you know of any children, families, older people and vulnerable groups that need our help please pass on our details and we will assist as best as possible.

You can find out how to contact us on their website:

Service Change During Covid-19

Flu Clinic 2020

Please read more about  how we are managing our flu clinics this year here. We will aim to do most of our flu appointments at St Mary’s Church across the road from us/next to the Morrisons.

Need a prescription?

  • Download the NHS App and you can request meds from there.
  • Ask your pharmacist to request for you
  • Email in to us ( – it will be delayed if using this method.
  • Put a script in the box outside the door
  • Please nominate a pharmacy for us to send electronically

How to contact a GP?

If you have a cough or fever visit the NHS website

  • Use e-consult from this website
  • Call the surgery and we will endeavour to call you back as soon as possible or direct you appropriately

eConsult – online consultations

We are excited to announce that we have launched eConsult for our patients. The service will be available on the practice website and will allow patients to ask for advice about their health conditions, symptoms or request sick notes, GP letters and fit notes
online. eConsult is available around the clock, day or night, and on the weekend. You can go to our practice website, click on the ‘Contact our doctors online’ button and tell us what you want advice or help for. Then you fill out a quick online form and the practice will get back to you by the  with the next steps. This means you won’t need to come into the surgery unless you need a face to face appointment. You may receive a call, email or text from the surgery with next steps, or to let you know your prescription is ready to collect.

You can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more. If you already use System One online you can continue to use it but you will need to use the NHS App if you wish to use eConsult.

For more information go to


Prescribing of over the counter medicines is changing

Following national guidance from NHS England, your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns. Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community. The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it’s more serious, they’ll ensure you get the care you need. Please help the NHS to use resources sensibly.”