All posts by Sherif Al-Marayeti

eConsult – online consultations coming soon

We are excited to announce that we will soon be launching eConsult for our patients. The service will be available on the practice website and will allow patients to ask for advice about their health conditions, symptoms or request sick notes, GP letters and fit notes
online. eConsult is available around the clock, day or night, and on the weekend. You can go to our practice website, click on the ‘Contact our doctors online’ button and tell us what you want advice or help for. Then you fill out a quick online form and the practice will get back to you by the  with the next steps. This means you won’t need to come into the surgery unless you need a face to face appointment. You may receive a call, email or text from the surgery with next steps, or to let you know your prescription is ready to collect.

You can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more. If you already use System One online you can continue to use it but you will need to use the NHS App if you wish to use eConsult.

For more information go to


Prescribing of over the counter medicines is changing

Following national guidance from NHS England, your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns. Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community. The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it’s more serious, they’ll ensure you get the care you need. Please help the NHS to use resources sensibly.”

Ealing Law Centre clinics at Crown Street Surgery

Ealing Law Centre aims to provide free legal advice and access to justice for the people of Ealing and neighbouring boroughs. They are a registered charity run by volunteer Trustees and a member of the Law Centres Network. They do monthly clinics at Crown Street Surgery to help with housing issues – please speak to a receptionist to find out when their next clinic is and find out how to get an appointment.