Monthly Archives: April 2020

New telephone provider

To help improve the way we look after our patients we will be using a new telephone provider. This will support us to better deal with emergencies and allow our staff to work from home more easily. Over the next few weeks and months you might notice slight changes when you ring us or if we call you. One of these changes is that we will be able to start recording phone calls. At first this would be select outbound calls from doctors but over time this would be every call to and from Crown Street Surgery. This is important for medico-legal purposes, help improve staff training and audits.

https://youtu.be/TqfHRknFk6k